Terms of Service

Last Updated: October 26, 2026

1. Overview

Welcome to chrono18.com. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

Throughout these Terms, “we,” “us,” and “our” refer to chrono18.com. “You” and “your” refer to anyone who visits our website, creates an account, places an order, or otherwise uses our services.

By accessing our website or purchasing from us, you agree to these Terms and our applicable store policies. If you do not agree, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use our services for fraudulent, unlawful, or unauthorized activities or attempt to interfere with the website’s operation, security, or availability.

We reserve the right to restrict or terminate access to our services where reasonably necessary to protect our business, customers, website, or legal interests, subject to applicable law.

3. Products and Product Information

We aim to present our watches and accessories as accurately as possible, including their descriptions, specifications, images, prices, and availability.

However, product images and screen displays may differ slightly from the actual product because of lighting, photography, display settings, or manufacturer updates. Any such differences do not affect your statutory rights.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or correct inaccurate product information, subject to applicable law and any order already accepted.

4. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products under these Terms.

After submitting an order, you may receive an order confirmation acknowledging receipt. This confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to decline, cancel, or limit an order where permitted by law, including where a product is unavailable, payment cannot be verified, a pricing or listing error has occurred, or an order appears fraudulent.

If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law and our refund procedures.

Please ensure that your order details, delivery address, email address, and contact information are accurate before completing checkout.

5. Prices, Payments, and Billing

Product prices and available payment methods are displayed during checkout. Prices, currencies, and payment options may vary according to your location and the settings available on our website.

You agree to provide accurate, complete, and current billing and payment information. By submitting payment details, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. We do not control the independent systems or processing times of these providers, but this does not limit any rights or obligations that apply to us under law.

If a pricing or payment error is identified, we will take reasonable steps to resolve it and notify affected customers where appropriate.

6. Shipping and Delivery

We offer shipping to supported destinations, subject to availability and the options presented at checkout.

Orders are generally processed within 1–3 business days after payment confirmation. Estimated delivery is generally:

• Hong Kong: 1–3 business days after dispatch.

• International destinations: 7–15 business days after dispatch from the port bound for the destination country. Up to 21 additional business days may usually be expected for international delivery, not including customs inspection.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary because of customs clearance, courier operations, public holidays, weather, remote delivery locations, or other circumstances beyond our reasonable control.

Tracking information may take 24–48 hours after dispatch to show updates. Customers are responsible for providing a complete and accurate delivery address.

For additional information, please review our Shipping Policy.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless we expressly state otherwise or applicable law requires a different arrangement, these charges are the customer's responsibility. We cannot guarantee that customs authorities will release a shipment within a particular timeframe.

Customers should check the import requirements that apply to their destination before placing an order.

8. Returns, Refunds, and Cancellations

Our Return & Refund Policy explains the conditions and procedures for eligible returns, refunds, and defective or incorrect products.

Our standard voluntary return period is 14 calendar days, subject to the conditions described in that policy and any mandatory consumer rights that apply.

Nothing in these Terms removes or restricts any cancellation, refund, repair, replacement, or other rights that cannot legally be excluded.

9. Product Authenticity and Warranties

We aim to supply authentic products and to provide accurate product information.

Any manufacturer warranty, where applicable, is subject to the relevant manufacturer's terms. Warranty coverage may differ by product and brand.

Our policies do not exclude or replace statutory consumer guarantees or other rights that apply under the laws governing your purchase.

10. Intellectual Property

Unless otherwise indicated, the content on this website, including text, graphics, logos, photographs, design elements, and other materials is owned by us, licensed to us, or used with permission.

You may access and use website content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit our content without appropriate authorization, except where permitted by law.

Brand names, trademarks, and logos displayed on our website belong to their respective owners. Their appearance does not necessarily mean that those owners endorse or operate this website.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics tools, and external websites.

Third-party services may operate under their own terms and privacy policies. We are not responsible for the content or independent practices of external websites that we do not control.

Your use of third-party services may be subject to additional terms provided by those service providers.

12. Privacy and Personal Information

We collect and process personal information as necessary to operate our store, process orders, arrange delivery, provide customer support, prevent fraud, and meet applicable legal obligations.

Our handling of personal information is described in our Privacy Policy. By using our website, you acknowledge that your information will be handled in accordance with that policy and applicable data protection law.

Please review our Privacy Policy for further information about the data we collect, how we use it, and the choices available to you.

13. Errors, Inaccuracies, and Updates

Occasionally, website content may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors and update website information where permitted by law. If an error materially affects an order you have placed, we will take appropriate steps consistent with applicable law.

We may update website content, features, or services from time to time. Changes to these Terms are addressed in Section 17 below.

14. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and services are provided subject to the terms and conditions set out in these Terms.

We do not guarantee uninterrupted or error-free website availability. Temporary interruptions may occur because of maintenance, technical issues, security measures, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any liability that cannot legally be excluded and any mandatory consumer rights.

To the extent legally permitted, we are not responsible for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded. This provision does not affect remedies available for products that are defective, misdescribed, or otherwise fail to meet applicable legal requirements.

15. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or services and to be responsible for losses directly caused by your unlawful use, fraud, or deliberate violation of these Terms.

Nothing in this section imposes liability on you for exercising your lawful consumer rights or restricts any rights that cannot legally be waived.

16. Suspension and Termination

We may suspend or restrict access to our website or services where reasonably necessary to address suspected fraud, security risks, unlawful activity, misuse, or a breach of these Terms.

Any action we take will be subject to applicable law and will not remove rights or obligations relating to orders already accepted or remedies that customers are legally entitled to receive.

17. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our operations, services, legal obligations, or store policies.

The latest version will be published on this page with its updated date. Changes apply from the time they are posted unless a different effective date is stated or applicable law requires otherwise.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms only to the extent permitted by applicable law.

18. Governing Law and Disputes

These Terms are subject to the laws of Hong Kong, without limiting any mandatory consumer protections that apply to you under the law.

If you have a concern or dispute, please contact us first so that we can try to resolve it constructively. Nothing in this section prevents you from using any court, regulator, consumer protection process, or other remedy available to you under applicable law.

19. Contact Information

For questions about these Terms, orders, or our services, please contact us using the details below.

Merchant name: chrono18.com
Email: admin@chrono18.com
Phone: +852 6210 0808
Business address: chrono18.com, 60 Hoi Yuen Road, Room D, 3/F, Block 3, Camel Paint Bldg, Kwun Tong, Kowloon, Hong Kong SAR
Website: https://chrono18.com
Contact page: https://chrono18.com/pages/contact

Our customer support team aims to respond within 1–2 business days.

By using chrono18.com, you acknowledge that you have read these Terms of Service, subject to all rights and protections provided by applicable law.